We were charged £150 for a boiler repair that didn't happen


An emergency plumber told us it needed fixing, but the pilot light had just gone out

When the boiler stopped working in the house that we had just moved into, I called out an emergency plumbing firm, ERG Facilities, to fix it.

The plumber arrived the next evening – nearly a day later than agreed – and after a brief once-over, decided that the fan was at fault, even though I have since discovered that this boiler doesn’t have a fan. He told me he would get the part in the morning and would return later that day. For this, I was charged £150.

Continue reading…
Source: www.theguardian.com